Audit of the Human Resource Management System for a Leading National IT Company
Background:
In March 2023, a state-owned IT company in Kyrgyzstan, with over 600 employees and a core mandate to drive the digital transformation of public services, approached HR Lab with a request to conduct a full audit of its human resource management system.
The primary objective was to identify duplicated or missing functions within the current HRM system, as well as its critical weaknesses, in order to provide actionable recommendations for improvement.
Our Approach:
Between March 28 and April 4, 2023, our team carried out a comprehensive audit of the company’s HRM system, assessing its structure, capabilities, and development areas, and developing actionable strategies for improvement.
The analysis covered key HR subsystems: recruitment, onboarding, employee development, motivation, and corporate culture. For each area, we identified strengths and weaknesses and provided evidence-based recommendations.
The audit was conducted using the following methods:
- In-depth interviews with key employees,
- Review and analysis of existing job descriptions and responsibilities,
- Functional mapping of HR and administrative personnel,
- Other diagnostic tools relevant to organizational structure and workflow.
Key Findings:
- Several critical HR functions were either absent or insufficiently implemented.
- The current HRM system did not fully meet contemporary organizational standards.
- The existing administrative and HR function lacked the capacity — in both scope and expertise — to serve as a fully functioning HR department.
Recommendations:
Based on the results of the audit, we proposed the following structural and operational improvements:
- Clearly delineate functions between HR administration (personnel records) and general office administration.
- Establish a dedicated Human Resources Department, staffed by a minimum of five qualified HR professionals.
- Transfer the personnel administration function and its skilled staff to the newly formed HR department.
- Implement the missing HR functions through the expertise and capabilities of the new HR team.
Outcome:
In addition to receiving positive feedback from the client’s executive team, this project provided HR Lab with invaluable experience and deeper insights into HR consulting for large-scale IT enterprises.
— Zhyldyz Shekekova, Managing Partner, HR Lab